FAQs

You may contact us at 0915 937 1036 or you may message us on our FB page @greentelcomofficial .

 

Click “register” and follow the instructions on the site.

 

Go to our website, sign-up for an account, choose your preferred unit, add to cart, check out, fill-up the billing and shipping details, pay the item and wait for your order to be shipped.

 

Yes, you may call or text us at 0915 937 1036 or send us a message via our FB page “@greentelcomofficial .

 

Yes, we are open to customized packages. Make your gift extra special by messaging us on our @greentelcomofficial Facebook Page.

 

We do not allow cancellation of order once it is paid. To avoid any problem, please double check your order/s before proceeding to check-out.

 

Visa, Master Card (Debit/Credit), Gcash, Maya (PayMaya), GrabPay, and billease via Paymongo.

 

Yes, Ka-Buddy. You can now have an installment plan using your billease app via Paymongo.

 

Please click this link: “billease” to know more details about billease as well as the requirements needed for your registration.

 

Yes, they are also sealed.

 

It depends on your location.

 

Approximately 5-7 days upon payment.

 

We allow pick-up in our Greentelcom retail stores (link) and Greentelcom Head Office in Lucena, Quezon.

 

Yes. We accept cash on delivery and cash on pick-up.

 

We only accept domestic deliveries as of now.

 

Yes. But you have to inform us of the complete name of the person who will receive the item on your behalf.

 

Government IDs (Drivers license, UMID, Passport, etc.)

 

You may view the complete list of our stores at this link.

 

We do not accept return or exchange of item unless it is under our return and refund policy.

 

Kindly report it immediately to us via any of the following: Mobile No. : 0915 937 1036 or FB page : @greentelcomofficial. You will be asked to give your invoice number for checking.

 

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